Warranty and return policy

With the desire to bring satisfaction to customers when shopping at the showroom & buying online at atripmalaysia.com. We commit that all products of the shop are genuine, 100% Authentic. The products we provide when reaching consumers have a warranty stamp on the bottom of the bottle or jar. This product will have a return warranty within 15 days from the date of purchase. Specific provisions are as follows:

01 for 01 exchange within 15 days for free:

In case the product is defective due to the manufacturer, the product is of poor quality, the product is not of the correct type, design, quantity as ordered, you are not satisfied with the quality – you will be exchanged for another product. or return it without any fees.

Returns within 15 days with fee:

In case for personal reasons, do not like the scent, want to exchange for another product, use more than the prescribed amount (more than 5%) within the purchase period of less than 15 days, you can still exchange the product with a fee. is 10% of product value and shipping costs (if any)

We look forward to continuing to receive your support and suggestions to increasingly improve our customer service, to bring you satisfaction!